PRIVACY POLICY

Connect Flooring is committed to protecting your privacy and the confidentiality of your personal information. We are dedicated to delivering the highest levels of customer service, and that includes handling your personal details with care and responsibility.

Personal Information We Collect

Personal information we may collect includes (but is not limited to):

  • Your name

  • Current and previous addresses

  • Phone number and/or mobile number

  • Email address

  • Occupation

  • Payment details (e.g. bank account or credit card)

  • Purchase history and transaction details with Connect Flooring

In some instances, you may provide us with information about other individuals (e.g., authorised representatives). If so, please ensure they are aware that you have shared their personal details with us and that they may contact us for further information.

Please note: if you choose not to provide certain personal details, we may not be able to offer you the full level of service or support.

How We Collect Personal Information

We may collect personal information from you in a number of ways, including:

  • Directly from you (via phone, email, online forms, or in-person)

  • Through our website when you submit details

  • From third parties such as resellers, credit agencies, or your representatives

  • From publicly available sources

  • From our own internal records relating to your transactions

  • When legally required (e.g., identity verification)

How We Use Your Personal Information

We use your personal information to:

  • Verify your identity

  • Process and manage orders or service requests

  • Communicate product updates and relevant information

  • Handle billing, payments, and debt collection

  • Assess creditworthiness and prevent fraud

  • Improve our products, services, and customer experience

Disclosure of Your Personal Information

To deliver services effectively, we may share your personal information with trusted third parties. These may include:

  • Customer support and enquiry handlers

  • Mailing and logistics partners

  • Billing and debt recovery services

  • Market research companies

  • Web analytics and platform tools

We also may share your information with:

  • Your authorised representatives or legal advisers

  • Credit reporting and fraud-checking agencies

  • Credit providers (for financing or rating purposes)

  • Our resellers, dealers, and related companies

  • Professional advisers (accountants, auditors, legal counsel)

  • Government or regulatory bodies where required by law

  • Parties involved in a sale, restructure, or transfer of business assets

All third-party partners are expected to maintain confidentiality and handle data securely.

Keeping Your Information Accurate

We take reasonable steps to ensure your personal information is accurate and up to date. You can assist us by:

  • Notifying us of any changes to your personal details

  • Letting us know if you believe any of the information we hold is incorrect

Accessing Your Personal Information

You have the right to access your personal information, subject to certain exceptions under Australian law. To request access, you may be asked to submit your request in writing for verification purposes.