REFUND POLICY

By placing an order through connectflooring.com.au, you agree to the terms below. These policies are in place to ensure you're fully informed about our returns and refund procedures.

1. 30-Day Return Policy

We accept returns within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging with proof of purchase.

2. Return Process

To request a return, contact us at:

sales@connectflooring.com.au
+61 476 012 911

If your return is approved, we will provide return instructions. Please note:

  • Customers are responsible for return shipping costs, unless the item is deemed faulty, damaged, or incorrect.

  • Items returned without prior approval will not be accepted.

3. Damaged, Incorrect, or Faulty Products

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

In some cases, we may request photos or further details before issuing return instructions.

4. Exchanges

We only offer exchanges for items that are:

  • Damaged

  • Defective

  • Incorrect

  • Wrong size

To initiate an exchange, contact our team using the details above.

5. Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method.

Please note: banks and credit card companies may take several days to process the refund.

6. Cancellations

Orders can be cancelled prior to dispatch. Once shipped, our returns process will apply.