Shipping & Delivery

 

Shipping costs:

Free Delivery Australia Wide!

 

Transit, Handling & Order Cut off Time Domestically:

In general, domestic shipments are in transit for 2– 8 days (Monday to Friday). The order cut-off time will be 2 pm AEST. Domestic order handling time is 1- 2 business days (Monday to Friday). 

 

Delivery Terms:

We mainly use AUSPOST to deliver your product. We are not responsible if you gave us a wrong address. We are also not responsible if AUSPOST or other Shipping Carriers is unable to deliver or gain access to the address you supplied.

 

Change of Delivery Address:

Amendment of delivery after purchase will be managed by email and/or phone please contact us if necessary at sales@connectflooring.com.au or Call Us at +61 476 012 911

 

Cancellations:

Cancellations will be managed by phone and/or email contact us if required. 

Email Us at sales@connectflooring.com.au or Call Us at +61 476 012 911

 

Parcels Damaged In Transit:

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

A MESSAGE TO YOU

We know you are excited to receive your delivery from us, and we are excited to get it to you! That is why we do our best to ensure the delivery is as quick as possible to ensure you get your items fast.

Due to COVID-19 we are experiencing slightly longer delivery times. We are working hard with the people in our warehouses to get each order out as quick as possible. For any inconvenience caused we apologise, this is something that will change in the near future.

 

Customer Support

Email: sales@connectflooring.com.au

Phone No: +61 476 012 911

Hours of Operation: 9am-5pm 

Address : 17 Fiveways Boulevarde, Keysborough VIC 3173, Australia